Frequently Asked Questions
We have answered some of our most frequently asked questions below. If you have any further questions regarding our residential cleaning service, please feel free to contact us.
Maid To Please takes every possible precaution in hiring the most qualified trustworthy individuals available. A criminal history background check is performed on every potential employee along with a drug screen and physical. We also conduct random drug screens. All of Maid To Please employees are bonded and insured and all of them are covered by worker’s compensation insurance. What this means is if they should have an accident while cleaning your home you are not responsible for their medical bills. Many homeowners are not aware of their potential personal liability for work-related injuries if the person or company they hire does not carry this insurance. We also take care of all employee taxes.
Our office hours are Monday-Friday 8:00 a.m. to 4:30 p.m. We clean between the hours of 8:30 a.m. to 4:00 p.m. We do have some employees who will clean on evenings and weekends for special requests. We try our best to accommodate your preference in days.
No, Maid To Please is a local company owned and operated by members of your community. Because we are locally owned are prices are more affordable and we are able to be more flexible when meeting your specialized needs.
We provide all the products and supplies needed to clean your home. We pride ourselves in using the most technologically advanced cleaning supplies and equipment. Should you wish for us to use one of your products, upon approval of our office, an MSDS would need to be provided. However, we are unable to accept responsibility for those products or their results.
No. You may cancel the service at any time. Maid To Please also reserves the right to cancel your service at any time.
Because of the nature of our business, our staff is required to touch virtually everything in your home. We are as careful as possible; however, if something does get damaged while cleaning your home, the cleaning team will leave you a note or inform you if you are home. The office will also follow-up with a phone call to determine the best course of action to take. The most tragic form of damage is that of something irreplaceable either monetary or sentimentally valued. Rather than be sorry, the safest way to protect these items is to store them away on the cleaning day or instruct us not to clean such items. Maid To Please is not responsible for damage due to faulty or improper installation of items. Please inform us if any items in your home require this type of attention. Examples would be; broken or improperly installed blinds, tiles, curtain rods, loose carpet, etc.
Payment is due at the time of cleaning. Keeping accounts receivable low enables us to keep your fee at an affordable price. We accept cash, check, MasterCard, Discover, American Express, or Visa. If a check is returned as NSF then a $35.00 charge will be assessed. If you choose to use a credit card for payment there is an additional 5% processing fee.
Most of our customers are not home when we arrive to clean. However, if you choose to be home while we clean that is not a problem for us.
The most preferred method is a key. The key to your home is kept in a locked secure box at our office and the only time that key is brought out is the day of your cleaning. It is marked in such a way that it cannot be identified by anyone but our staff. Your name or address will never be placed on the key tag. Another option would be a garage code. If you choose not to leave a key and we are unable to access your home for a scheduled cleaning, you will be assessed a lockout fee of 50% of your cleaning fee.
When an appropriate amount of time is not given for cancellations we are unable to accommodate those individuals who requested time for a cleaning. Therefore, Maid To Please policy regarding skips and cancellations is notification needs to be received by our office 48 business hours prior to your scheduled cleaning. If a request is after hours a message can be left on our answering machine at 402-434-2472. If the 48-hour notice is not given a fee of 50% of your cleaning fee will be assessed. This is compensation for lost wages for the cleaning technicians.
If you or someone in your home is sick and needs to cancel, please notify the office before we get to your home. If not, there will be a charge assessed of 50% of the fee.
We make every effort to send the same team to your home for every cleaning. When one or both of your cleaning professionals is ill, on vacation or has a day off we make every effort to send one of the professionals from your team with a substitute. If we need to send a substitute team, a quality assurance check will also be performed on your home for that cleaning. A card will also be left to inform you of a substitute team in your home. We understand the concern of having the same individuals cleaning your home on a consistent basis, but rest assured all of our employees go through an extensive training program to ensure consistent cleaning techniques throughout our entire staff.
If your scheduled cleaning falls on a holiday that is observed by our office, we will contact you approximately one month prior to reschedule your cleaning. The holidays observed by our office are New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, the day after Thanksgiving, and Christmas Day.
Pets are not a problem. But we do need to know if you have them and we would like to have the names for reference. Also, if any pet is aggressive we ask that you secure them while we are cleaning your home. If they are friendly we will happy to clean around them.
A tip is neither expected nor required. If you choose to leave a tip please leave it on the kitchen counter. We will send out a comment survey by email monthly. Filling out the survey to let the cleaning team know how well they did will mean a lot. They just want to know the work they performed met or exceeded your expectations.
No. A great deal of time and resources is put into hiring our staff. Our service agreement states that you agree not to hire any past or present Maid To Please employee, other than through our office for a period of not less than 2 years from the date that employee last worked for Maid To Please. In the event you feel you must hire this person in spite of the service agreement, our referral fee to you is $2500.00 and is due in full immediately upon employment or use of the past/present employee, regardless if it is regular employment or on a contractual basis.
Yes, we do! They make wonderful gifts. They have been used for birthdays, Mother’s Day, Christmas, and Valentine’s Day just to name a few. Gift certificates are available in any denomination with a one-hour minimum. We can send them to you or the recipient.
Before we come it would be appreciated if items were picked up off the floor and dressers and counters were not piled with too much clutter. This allows the cleaning people to clean more thoroughly. We do not wash dishes; however, if the dishwasher is unloaded we would be happy to place any dirty dishes in the dishwasher. We also ask in the summer months if you could set your air conditioner at an appropriate temperature. In the winter months, we would appreciate that sidewalks and driveways are cleared so the cleaning people are able to gain access to your home. If for some reason you do not want a particular room cleaned, please just leave a note or close the door of that particular room you do not want to be cleaned and we will honor that request.
Each cleaning team has a team supervisor assigned. The team supervisor is responsible for ensuring everything is done to your satisfaction. We also employ quality assurance managers that do periodic checks when the ladies are cleaning. There are also Quality Assurance checks on every house on a rotational basis. Quality is our number one priority!
With our guarantee, if for some reason something does not meet your approval please inform our office within 24 hours and we will make arrangements to have the problems corrected at no additional charge. Remember, We’re Pleased When You’re Pleased!